This section is designed to help you answer your most frequently asked questions. If theres a question that we havent answered here, please forward it to questions@xroad.com and well gladly address your concern and / or post your question and answer here.
Q:
What is XRoad?
A: XRoad is a dedicated service where you can register your own domain
(www.yourname.com, net or .org), register a sub-domain (yourname.xroad.com)
and register to redirect your domain name to any web address.XRoad gives you
a permanent and professional identity. Now you never have to worry about changing
your Internet address again. If you ever change your ISP or move to another
host, all you have to do is return to our site and enter your new web address
and the changes take place immediately.
Q:
Why Do I need a Domain?
A: Does your web site address look something like this?
members.isp.com/yourname/link/yoursite.html
Now you can stop using those addresses. Theyre long, unprofessional, and if you change ISPs or move to another host, theyll change to. At XRoad, you can register your own domain (www.yourname.com, net or .org), and well redirect it to any web address that you currently have. If you ever change your ISP or move to another host, all you have to do is return to our site and enter your new web address and the changes take place immediately.
Q:
Why Do I need Hosting?
A: Services
that host your site keep your files on the server so that they can be served
24 hours/day to people who want to see your site. If you've created your
own web pages on your computer, you simply upload them to the server and
your pages are on-line. Then all you need is to get a domain name.
Click here to buy a domain & hosting. Click
here for hosting only.
Q:
Who can register a domain name?
A: Anyone can register a domain name or sub domain name especially if youve
got a web site with a long URL that is hard to remember.
Q:
What is an XRoad sub-domain?
A: Its a web address (yourname.xroad.com) that you can get from us to
replace that long and unprofessional web address you get from your ISP, school
or hosting company, and for a limited time its absolutely FREE!!!
Q:
How long can I keep my FREE XRoad sub-domain?
A: You can keep your XRoad sub-domain for as long as you like. However, we
retain the right to terminate your XRoad sub-domain in the event of misuse
and / or prolonged non-usage.
Q:
Do you offer redirect service?
A: Yes, XRoad will redirect your domain name to any web address you currently
have in case you don't want to use our hosting.
If you ever change your ISP or move to another host, all you have to do is
return to our site and enter your new web address and the changes take place
immediately.
Q:
Can I use my FREE XRoad sub-domain for
spamming!
A: ABSOLUTELY NOT! XRoad strongly feels that the sending of unsolicited advertising
via bulk e-mail constitutes theft of service and XRoad does not condone the
use of our service for this practice. XRoad reserves the right to remove and
terminate any XRoad sub-domain used in connection to spamming.
Q:
Do I get space on your server?
A:Yes, we offer hosting. Click here for more.
Q: Do
you offer e-mail redirect services?
A: Yes we do. When you register your own domain name (www.yourname.com)
and have it redirected, your e-mail will automatically be redirected as well.
Q: Is there
any charge for e-mail redirect services?
A: There is no additional charge when you register your own domain
name (www.yourname.com) and have it redirected, or purchase hosting.
Q: Are e-mail
redirect services available when you register for an XRoad sub-domain?
A: No. E-mail redirect services are only available when you register your
own domain name (www.yourname.com) and have it redirected.
Q.
I forgot my password! What can I do??
A: You can get your password to your mailbox by clicking
here.
Q.
How do I transfer files to my web space?
A: If you've purchased hosting package from XRoad, click
here for FTP tutorial. To purchase domain AND hosting, click
here. To purchase a hosting package ONLY, click
here.
Q.
How do I change my email redirect?
A: You can change your email redirect by logging into your member's area.
Q.
How long does it take to update my email redirect?
A: It may take up to an hour for your redirect to take effect.
Q.
I uploaded my site to your server, why can't I see it?
A: Did you include a file called index.html? It is important to make
sure that this file is in your directory, and to be sure it is spelled correctly.
If you do not have an index.html then our server
won't know where to start your page.
Here's a tip:
If the program you used to make your web site creates a file called main.htm,
default.htm, or index.htm, then just make a copy of that file, and rename
it to index.html.